Refund Policy
We want you to feel good about your purchase. If something isn't right, reach out and we'll make it right.
Yearly Pass ($36/year · 100 decisions)
If you're not satisfied with your Yearly Pass, you may request a full refund within 14 days of purchase, provided you've used 5 or fewer of your 100 decisions — no questions asked.
After 14 days (or beyond 5 used decisions), refunds are considered on a case-by-case basis. If the Service isn't right for you, contact us and we'll work something out.
The Yearly Pass does not auto-renew, so there's nothing to cancel — if you don't buy another pass, you simply won't be charged again. Unused decisions never expire.
Legacy purchases (former $12/year plan and per-analysis credits)
Credits purchased under the previous pricing remain usable and are covered by the policy they were bought under: unused credits may be refunded within 30 days of purchase if none from that purchase were used. Legacy annual subscriptions keep access until the end of their billing year.
Technical Issues
If an analysis fails due to a technical error on our end and a decision was deducted, we will restore it automatically or upon request.
How to Request a Refund
Email [email protected] with:
- The email address on your account (and the email used at Ko-fi checkout, if different)
- What you purchased and when
- A brief note about why you're requesting a refund
We typically respond within 1–2 business days. Refunds are issued back through your original payment method via Ko-fi (or LemonSqueezy for legacy purchases) and may take 5–10 business days to appear on your statement.